Refund policy

At Gielivi, every piece is created with intention to elevate your space and your experience. Because many of our products are handcrafted or made-to-order, we maintain a thoughtful return policy to ensure quality while protecting the integrity of our creations.

Returns & Eligibility
We accept returns on eligible items within 14 days of delivery.
To qualify for a return:
Items must be unused, unburned, and in original condition
Must be returned in original packaging
Proof of purchase is required
Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items
Due to the nature of our products, the following items are final sale:
Custom or personalized items (including custom wreaths)
Used candles (lit or altered in any way)
Sale or discounted items
Gift cards

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we’ll make it right.
Please contact us within 48 hours of delivery at [your email here] with:
Your order number
Clear photos of the item and packaging
Once reviewed, we will offer a replacement or refund at no additional cost.

Return Process
To initiate a return:
1.Email us at info@gielivi.com
2.Include your order number and reason for return
3.Wait for return approval and instructions

Do not send items back without approval, as they may not be accepted.